Need to return an item? We totally understand and want to make this process as easy as possible for you. You can return any unwashed and unworn product and receive a full refund. You can return a product for up to 30 days from the date you purchased it. All returned items must be in the same condition in which you received them (no holes, tears, etc). Refund will be for the full price of order, minus the cost of shipping each way. Please allow 10 business days for the refund to be processed.
Items listed on clearance are not eligible for returns or refunds. To begin processing a return, please email us at firstname.lastname@example.org.
To initiate an item exchange, please contact us directly at email@example.com. You can exchange any unwashed and unworn product for an item of equal or lesser value. You can exchange a product for up to 30 days from the date you purchased it. All returned items must be in the same condition in which you received them (no holes, tears, etc). Shipping is non-refundable. Please allow 10 business days for the exchange to be processed.
Incorrect, Damaged or Missing Items
If you were sent incorrect items or are missing items from your order, please contact us directly as soon as possible so we can resolve the issue. Queerly Beloved is not responsible for items that are missing, damaged, stolen or lost during shipping. If your package has been lost or damaged during shipping, please contact the shipping agency to file a claim and resolve the issue.
Changing or Cancelling an Order
Life happens, and sometimes you gotta cancel or change an order. No problem! Please contact us as soon as possible at firstname.lastname@example.org so that we can resolve the issue.